Cove & Timber GoodsReturns & Refunds
You may send back any piece crafted or supplied by Cove & Timber Goods within 30 days of delivery, for any reason. This page outlines our standards, how to pack and post, who covers transit, and when your funds return.
Conditions
To qualify for a voluntary return within our 30-day window, merchandise must remain in its original, unworn, and unwashed condition with all brand tags, safety seals, and retail packaging fully intact. Clothing must be free of stains, pet hair, and perfumes. Candle wicks must be untrimmed and unlit. Beard and hair grooming containers must retain unbroken tamper seals. Dog accessories must show no signs of outdoor use, fur accumulation, or bite marks.
Returning a piece to our workshop
- Contact customer support at [email protected] with your purchase order number and specific items designated for return.
- Obtain your Return Merchandise Authorization (RMA) reference code along with the verified domestic warehouse return address.
- Pack the authorized merchandise securely inside a protective shipping carton with all factory closures, protective liners, and tags preserved.
- Await receipt, warehouse intake verification, and final refund issuance to your verified bank account within 3-10 business days following return inspection.
Who pays return shipping
If a piece arrives damaged, flawed from our bench, or wrongly picked, we cover the postage by emailing a prepaid label or scheduling a driver. If you simply had a change of heart, return shipping rests with you, with no extra restocking deductions.
Refund timing and method
We process refunds within 3 business days after the goods pass inspection at our bench. Cash-on-delivery orders return via bank transfer to the account details you supply; bank transfers return to the originating account. Your bank typically settles the balance in 1-5 business days.
Handling each situation
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | The correct parcel was dispatched while the mismatched item was retrieved | None |
| Parcel lost | A replacement dispatch or complete refund following a courier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full reimbursement of the item price | Return shipping only |
Exchanges
To switch sizes, scents, or workshop goods, follow our return routine and place a fresh order; we refund the returned item the moment it reaches our table. If the exchange stems from our mistake, the replacement travels to you at no extra charge.
Cancelling an order
An order can be cancelled at no cost right up until it leaves our packing table. Just message [email protected] quoting your order reference. Once it is on the road, our standard return steps apply.
Questions about this policy
Reach our workshop at [email protected] or ring +1 (207) 823-7882 throughout Mon-Thu 08:30-16:45, Fri 08:30-15:15. We reply to every message within one business day.
- Merchant
- Cove & Timber Goods LLC
- Registered address
- 477 Congress St, Portland, ME 04101, United States
- [email protected]
- Phone
- +1 (207) 823-7882
- Working hours
- Mon-Thu 08:30-16:45, Fri 08:30-15:15
- Registration
- EIN: 19-3369309