Cove & Timber GoodsPrivacy Policy
Cove & Timber Goods LLC ("Cove & Timber Goods") manages the personal records gathered across covetimbergoods.info. This note explains what details we collect at our bench, why we need them, retention periods, who handles them, and your legal rights.
Who is responsible
Cove & Timber Goods LLC, 477 Congress St, Portland, ME 04101, United States. Direct all privacy questions to [email protected].
Legal framework
We handle personal details under the applicable U.S. state privacy laws, including the CCPA/CPRA alongside the governing statutes of United States. Should our shop policies conflict with statutory rules, local legislation takes precedence.
What we collect
When you place an order, we collect only what we need to wrap and route your parcel: your name, shipping address, email, phone number, and selected goods. We do not collect or store card numbers on this site. While you browse, our servers log technical data like IP addresses, browser types, and visited pages via the cookies outlined below.
- Customer contact and shipping details such as legal name, delivery street address, email address, and phone number.
- Order transaction history, merchandise preferences, selected fulfillment preferences, and historical packing slips.
- Technical telemetry and device diagnostics, including internet protocol address, browser identification, referring URLs, and device operating system parameters.
- Customer service communications, correspondence logs, delivery queries, and feedback submitted directly to our support desk.
Why we use it
- To prepare, pack, and deliver your goods and manage returns.
- To answer inquiries from our bench and provide shipping notifications.
- To safeguard our digital workshop and observe traffic patterns.
- To share occasional workshop notes, only if you opted in, and you can step away via the link in each message.
Parties who handle your information
Delivery couriers receive your delivery labels and address details. Payment processors handle what is required to clear your transfer or cash collection. Our website hosts and analytics platforms process records under formal agreements. We never sell your personal information.
Pursuant to the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Cove & Timber Goods LLC does not sell, rent, disclose, or share consumer personal information to third parties for monetary consideration or cross-context behavioral advertising.
How long we retain your data
Sales records remain on file for the duration required by fiscal laws, then get deleted. Profile records stay active until you close your account. Browsing metrics stay stored for 14 months.
Your rights
For consumers residing in jurisdictions with applicable data protection statutes such as state comprehensive privacy laws within the United States, Cove & Timber Goods LLC affords individuals the right to request access to their collected personal records, demand correction of factual inaccuracies, request deletion of retained account records subject to statutory tax exemptions, and receive an exportable copy of their data.
Security
Cove & Timber Goods does not process, capture, store, or transmit payment card numbers, CVV security codes, or cardholder credentials. The store processes orders exclusively through Cash on Delivery without surcharge or via Direct Bank Transfer arranged independently through your banking institution.
Questions about this policy
Reach our workshop at [email protected] or ring +1 (207) 823-7882 throughout Mon-Thu 08:30-16:45, Fri 08:30-15:15. We reply to every message within one business day.
- Merchant
- Cove & Timber Goods LLC
- Registered address
- 477 Congress St, Portland, ME 04101, United States
- [email protected]
- Phone
- +1 (207) 823-7882
- Working hours
- Mon-Thu 08:30-16:45, Fri 08:30-15:15
- Registration
- EIN: 19-3369309